Loblaws Grocery Stores
Reviews and Complaints
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Verified Reviewer | Aurora, OntarioHaven't gotten answer
- Closeness of store
- Customer service
Preferred solution: Deliver product or service ordered
Stems of fruit in a bag of PC's frozen berries and cherries.
Questionable online pice for a product.
User's recommendation: Check other websites for prices if you aren;t sre what a reasonable price is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't load my offers,
It has been months now that I've been unable to load my offers so I can save money which is very important to being a senior on a fixed income. I've tried changing my password etc.
& made several calls to the number on the card, but when I entre the information required & says the card in inactive when I use it over at Shoppers Drug Mart & the supper store but it works just fine. I've not been going to the location I love going too because it's out of my way simply because I can load my offers & get my points. I need someone to help me reset my account so I can load my offers & return to where I love doing my shopping.
I don't want to deal with any on line or phone trouble shooting as none of it has worked for me it's simply frustrates the *** out of me & I give up. I need someone to phone this loyal customer to help me reset my account.
- Trouble shooting by phone or on line totally useless
- No customer service able to resolveble shooting totally useless
- No customer service that is able to resolve my issues
Preferred solution: Easier access to customer service with someone to talk to other than a drone that's totally useless in my opinion.
User's recommendation: Don't bother calling any of the numbers or dealing with store clerks, as they can't help you either, they recommend you call the number on the back of the card.
An employee went above and beyond. I'd like to pass on a Kudos!
Today I visited Cain's Independent Grocery Store at North Hills Mall in Kamloops, B.C. Anne in customer service really went above and beyond the call of duty and helped me out in a pinch with a profound level of kindness that is just extremely rare in this day and age.
I won't be too specific as this is a public review and don't want to set the advantage takers upon her. Anne truly is a rare gem and so very precious in a time when most people seem to be a little too focussed on themselves. Thank you again, Anne! You are the best!
ANYWAY... if at all possible, I'd like a bit of a fuss made for this wonderful lady. We HAVE to look after these kinds of people because they are far too rare. Kindness perhaps should NOT be common, as it would only be taken for granted by the masses, but, for those few who go the extra mile, I think it would be wonderful if we went an extra ten miles for them as a thanks for being such a wonderful person.
Please, if there is some way you reward good employees for good attitude, great service and generosity, see what you can do for Anne. She is a true Gem. :) Thank you so much for your time and keep up the great work. I visit a couple other stores on occasion, but the vast majority of my grocery needs are brought to Independent!
:) Thank you for being there! - "DJ Pantha" (DifferNet Web Radio, British Columbia)
Preferred solution: Let the company propose a solution
User's recommendation: Be nice to Anne in Customer service. The world needs more like her. :)
Poor quality food product
Preferred solution: Let the company propose a solution
User's recommendation: Buy anything else
PC Ballpark Angus Hot Dogs
I may have found an anomaly!
Preferred solution: Let the company propose a solution
User's recommendation: Get yourself some waffles and enjoy!!!
Sausage get mouldy
Preferred solution: Let the company propose a solution
User's recommendation: Must arrange staff be responsible to maintain fresh food
Red chili pepper crackers
Preferred solution: Let the company propose a solution
Sale practices
User's recommendation: Shop elsewhere
Complaint
Frustration
- Convenient to get to
- Closeness of store
- Too expensive
- Pricing policy
Preferred solution: Reduce your Prices for the average Canadian
User's recommendation: Start growing gardens in your backyard Find alternate Is there’s is just two expensive
Thieves
Shoppers at Loblaws please pay attention to this company as how they can rip you off on a daily basis. What they are doing is advertising items that you need to buy multiple items in order to save.
They are already making a very good profit on each item. They get special from those companies selling them the products, and yet they still are ripping their clients who only buys one item at a time. Furthermore, they are taking advantage of people living alone or on a tight budget. When a consumer buy only one item, the store is making 20-30 % more profit.
To me, they are thieves, plain and simple. What they are doing is simply pushing volume. Look at the photos included here.
I have talked to a store manager, and she told me to go to the courtesy desk, and they will honor the price for one item at the half price for two. Years ago, Loblaws manipulated the price of bread and yet nothing as happened to them because of that.
User's recommendation: PAY ATTENTION TO THESE THIEVES
Very poor product
Preferred solution: Let the company propose a solution
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